Numart Display General Policies

1) Full payment required upon ordering products, graphic design services, and all other services.
2) No guarantee to meet any deadlines of the customer. We require 6-10 business days to process custom orders that require graphic printing. If available, rush orders may be fulfilled at an extra charge. Extra charges for expedited shipping are the customer's responsibility, if necessary.
3) Product warranty only covers manufacturing defects--does not cover damage from misuse, mishandling, transport, shipping.
4) Transport and shipping damages must be claimed by the recipient through the freight company, Numart is not responsible for any shipping damage claims.
5) If customer thinks there is a manufacturing defect, contact Numart to get RA. Customer is responsible for sending back damaged item(s) via UPS ground or USPS. Upon receipt of item, Numart Display will inspect the item(s). If decided there is a manufacturing defect (and no defect from misuse, mishandling, shipping, transport), Numart will fix or replace item(s). If damaged goods are deemed not a manufacturing defect, customer is responsible for any costs to fix, replace, and send back the items to the customer.

7 DAY RETURN POLICY: Most products are covered by our 7 day Return Policy after receiving the item(s) to fix or replace--NO refunds on custom printed products and products with graphics. As most of our products are custom made and custom printed, we can only provide fixes or exchanges to incorrectly made items. We have a 7 day fix/exchange policy for of our products that were not made correctly (manufacturing defects and not any damage from misuse, mishandling, transport, shipping) to what was agreed upon in our product descriptions. Colors are matched as closely as possible--if a color proof is ordered, then a small color sample will be mailed for a color check/approval. If no color proof is ordered, customer waives the right to object to color, as all monitor and screen output devices are not similar and all monitors do not show similar colors, colors may vary from monitor to output for digital print. Please contact us at Numart Display to receive an RA number if we feel the product is still under warranty and not damaged by misuse, mishandling, or transport. Once an RA number is issued, the customer is responsible for shipping the damaged good(s) back to Numart Display. Once, received, Numart Display will inspect the item(s) to make sure the damage was indeed due to a manufacturing defect to either fix or replace the item(s). If the item(s) are inspected and decided that they have been damaged by transport or the customer, no fixes or replacements will occur if so. To receive the items back, the customer is responsible for shipping charges to receive the items back and any other charges to fix or replace if decided. If decided that damage is done by transport, the customer (not Numart) is responsible for contacting the freight company for a damage claim for reimbursement. Discounts are not refundable.

There is a 25% restocking fee for all returned items that qualify for a return (i.e. new, no graphics, not custom made, no mishandling/misuse). All returned products will be inspected, and if the product is found to be damaged or a custom product (including any item with graphics), the refund will be denied. Return shipping and insurance charges are the responsibility of the buyer. Please allow 2 weeks for refund processing. Important: once the product has been used, NO returns or exchanges will be accepted.

Shipping Information:

UNITED STATES

Numart Display ships to any street address, post office box or military address. Please be advised that UPS cannot ship to a P.O. box. If possible, please provide a physical address along with your P.O. box to ensure the most efficient delivery possible. If a package is returned to us due to an inappropriate address and has to be reshipped the customer will be responsible for the additional shipping fees.

Please allow 6-12 business days from ordering to arrival for all orders shipping Domestic Ground. While we do everything we can to ship orders within 1-2 business days, certain product lines can take more fulfillment time than others. Custom printed products require at least 6-10 business days to create and be shipped out. Our printing services for catalogs, brochures, and several other products may take longer depending on order size to fulfill. In the unlikely event your order is to take longer than 6-12 business days, we will keep you informed through email with timely order status updates or login to your account to view the status of your order at any time. Please note: packages sent to military addresses may be delayed by military mail handling and tracking numbers are not available.

Orders placed within the USA are shipped via USPS Priority Mail or UPS. Shipping and handling charges will be calculated according to the destination of your order. You can choose between regular UPS ground, 3 day air, 2 day air, or next day air when placing your order. The charges for each option will vary accordingly as the shipping rates are updated based on the current UPS shipping fees.

These rates do not include fees or taxes. These rates also do not include brokerage fees. UPS will asses these.

OVERSEAS

Orders with destinations outside the United States are shipped via UPS. Shortly after you place your order you will receive an email from our international customer support team. This email will include the price for shipping and detail the next steps in the process. You must respond to this email or your order will not be processed.

Since we do not ship international orders in partial shipments, your order will not ship until all items are finished to ship the order as complete. As certain product lines take more fulfillment time than others, we will keep you informed through email with timely order status updates. Please respond to our support team within the time specified to make any changes or substitutions as this will greatly expedite the shipping of your order.

Before you place your order, please be aware of your local customs laws concerning the shipment of our products. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your Numart Display orders imported to your country.

We cannot be held responsible or accountable for any costs that you incur in relation to the processing of your international order. If an order is destroyed or seized, you will not receive a refund.

If an item is returned to us due to a customs related issue, you will be billed a 5% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by Numart Display to retrieve our package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.

We indicate the contents of all packages as “Display, banners, promotional items”. We cannot write “gift” on any packages.

In order to prevent fraud, we reserve our right to refuse to accept any orders that may seem suspicious in any way. Further, all international orders will be subject to verification at our discretion.

Other Shipping Information:

IF YOUR ORDER IS LOST: If your order is lost in transit, we will do everything we can to trace it down with the carrier on your behalf. We will file the paperwork for the insurance on the package, if it is an insured order. If insured, your refund or replacement will be sent once the shipper has identified that the item is lost, which can be up to 15 days or more, depending on the carrier. To prevent fraud, a replacement will not be sent, nor will a refund be issued, until a final determination about the status of the package has been made by the shipping carrier or by us.

We will not be liable for any lost or stolen items when the shipping method selected is 1st Class Mail or Parcel Post shipping, unless you request and pay for additional services such as Insurance, Delivery Confirmation or Signature Confirmation.

IF YOUR ORDER IS DELIVERED AND STOLEN: If your order was delivered to your address by the shipper, but then later stolen, you are responsible for it. We will not refund your money in this instance, as the product was delivered and our obligation was fulfilled. If you are concerned about the security of your order, such as in an apartment building, we recommend that you let us know about this when you order, so that we can be sure to insure your order, or to specify Signature Confirmation for your order.

EXCESS SHIPPING CHARGES: If our shopping cart does not correctly calculate the actual shipping cost on your order, or if you specify insurance, signature confirmation, or express delivery requirements, we will contact you via email or phone about the shipping adjustment charge for your order. You will only be charged the cost difference for the shipping charges.

If you refuse to pay for additional shipping charges on your order or for reshipment of an order that shipped to the correct address but was returned, and instead opt to have your order cancelled and refunded, your refund will be subject to a 10% minimum restocking fee, along with any shipping fees and handling charges that have already been paid to ship your order.

WE RESERVE THE RIGHT TO REFUSE ANY ORDER. At the discretion of management, we will reserve our right to refuse to sell product to any customer for any reason.

All credit card payments are authorized by the cardholder and confirmed upon checkout or submission of a payment authorization form. All checks as a form of payment must be received and cleared before production of any orders. Any returned checks will be subject to a $20 fee.

Other information:

All products sent to an address in the state of California, U.S. will be taxed at the current sales tax rate.

Customer Service

Shipping & Delivery

All banner orders are produced upon artwork approval. Production time is 3-6 business days for all banners. Rush service may be available for 1-2 day turnaround depending on availability—please inquire. Free ground domestic shipping is included for all banner and canopy orders. Expedited shipping services are also available upon request. International orders are shipped using USPS for 6-12 day delivery. We are not responsible for lost or stolen packages during shipment.

Privacy & Security

We want to assure you that you can feel comfortable when visiting our web site, when purchasing products from us, or when you communicate with us about your personal questions and concerns. We use the personal information from the order form to send our customer's information about their order's shipping status, special offer promotional materials, discount information, or company information. The typical form of communication is by email or direct mail. A customer's telephone contact information is also used to contact the customer when necessary, (for example, if there is a problem with the order or credit card transaction) however, we do not solicit our customers via telephone. Opting Out: For convenience, any customer may opt-out of receiving future email notifications by replying with the word "UNSUBSCRIBE" in the subject line or body of the email. Also, you can notify us of your desire not to receive any offers (either by mail or email) by sending us an email request to that effect to this email address: sales@numartdisplay.com . We do not sell, trade, or give away your personal information to other companies. Also, we do not reveal any personal information about a customer or any of their purchases to another customer, another company, or non-affiliated third party. We will not reveal customer information to any government agency, unless directed to do so by a court order. For consumer transactions submitted to us online, we use software programs and updated SSL encryption that encrypt the data you provide on the order form before transmission to our credit card processing company. Finally, to increase security further, we do not keep additional copies of your credit card data on our own computers, nor do we keep or store any printed hard copies of your credit card data at our office.

Returns & Replacements

100% Guarantee: We personally guarantee the quality and print of all our custom printed products. We strive to make sure no errors are made during production. We have a 7 day fix/exchange policy for any items that were not made correctly to what was agreed upon in our product descriptions and approvals. Please allow 1-2 weeks for exchange processing. Important: once the product has been used, NO returns or exchanges will be accepted. No returns on custom products that have been correctly made and produced according to agreements.

Ordering

Ordering is easy: 1) Choose your item type and size 2) Add the quantity of items to your cart 3) Upload or send us your artwork file 4) Receive approval from Numart Display for the artwork and any specifications 5) Receive items in the mail For any assistance with the ordering process or for special requests, please contact Numart Display.

Payment, Pricing & Promotions

All orders require full payment upon ordering and/or artwork approval. If any changes to the order are made, or expedited shipping charges need to be added, the invoice will be revised and the credit card will be charged accordingly. By placing an order with Numart Display, customers agree to Numart Display's Terms & Conditions.

Viewing Orders

After ordering, you can log in to your account to check on your order status. If you did not create an account, you can email or call us for an update. Once an order is placed, you will receive an automatic order confirmation. Then an electronic proof of your artwork will be sent via e-mail for approval. Once your order is shipped, we will update your account with the tracking number.