7 DAY RETURN POLICY: Most products are covered by our 7 day Return Policy after receiving the item(s) to fix or replace--NO refunds on custom printed products and products with graphics. As most of our products are custom made and custom printed, we can only provide fixes or exchanges to incorrectly made items. We have a 7 day fix/exchange policy for of our products that were not made correctly (manufacturing defects and not any damage from misuse, mishandling, transport, shipping) to what was agreed upon in our product descriptions. Please contact us at Numart Display to receive an RA number if we feel the product is still under warranty and not damaged by misuse, mishandling, or transport. Once an RA number is issued, the customer is responsible for shipping the damaged good(s) back to Numart Display. Once, received, Numart Display will inspect the item(s) to make sure the damage was indeed due to a manufacturing defect to either fix or replace the item(s). Afterwards, the shipping costs incurred by the return shipping will be reimbursed (ground shipping only covered). If the item(s) are inspected and decided that they have been damaged by transport or the customer, no fixes or replacements will occur if so. To receive the items back, the customer is responsible for shipping charges to receive the items back and any other charges to fix or replace if decided. If decided that damage is done by transport, the customer (not Numart) is responsible for contacting the freight company for a damage claim for reimbursement. Discounts are not refundable. There is a 25% restocking fee for all returned items that qualify for a return (i.e. new, no graphics, not custom made, no mishandling/misuse). All returned products will be inspected, and if the product is found to be damaged or a custom product (including any item with graphics), the refund will be denied. Return shipping and insurance charges are the responsibility of the buyer. Refunds will be issued by check only. Please allow 2 weeks for refund processing. Important: once the product has been used, NO returns or exchanges will be accepted.
